At Glory Garden Era Nursery, customer satisfaction is our top priority. We strive to provide you with the healthiest plants and the best gardening products. However, if you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

We offer a 7-day return policy on all items. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it.
  • Plants must be returned in the original pot, with no signs of damage or mishandling.
  • Non-plant items (planters, fertilizers, gardening tools) must be returned in their original packaging.

Non-Returnable Items

Certain items are exempt from being returned:

  • Customized orders
  • Gift cards
  • Products purchased on sale

How to Initiate a Return

  1. Contact Us: To initiate a return, email us at [your-email@domain.com] or call us at +(91) 8755645143 or +(91) 7983304419. Please provide your order number, the item you wish to return, and the reason for the return.
  2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item received).
  3. Return Confirmation: Once your return request is approved, we will send you the address and instructions for returning your item. Please ensure the product is packed securely to avoid damage during transit.

Refunds

Once we receive your returned item, we will inspect it and notify you about the status of your refund.

  • Approved Refunds: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: If an item is returned with signs of damage or missing parts not due to our error, a partial refund may be issued.

Exchanges

If you received a damaged or defective plant/product, we will happily exchange it for the same item. Please contact us within 48 hours of receiving your order for exchange requests.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  • Check your bank account again.
  • Contact your credit card company as it may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at +(91) 8755645143 or +(91) 7983304419.