At Glory Garden Era Nursery, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, please review our return policy below.
1. Eligibility for Returns
1.1 Condition of Products
To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Products that have been damaged, altered, or used will not be eligible for a return.
1.2 Return Window
You may request a return within 7 days from the date of delivery. Any return requests made outside this period will not be processed.
2. How to Return a Product
2.1 Return Request
To initiate a return, please contact our customer service team at +(91) 8755645143 or +(91) 7983304419. Provide your order number and details of the product you wish to return.
2.2 Return Instructions
Once your return request is approved, we will provide instructions on how to return the product. Please ensure that the product is securely packed and shipped back to us using a reliable courier service.
3. Return Shipping Costs
3.1 Customer Responsibility
The customer is responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part. In such cases, we will cover the return shipping costs.
4. Refunds and Exchanges
4.1 Refunds
Upon receiving and inspecting the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account.
4.2 Exchanges
If you prefer to exchange the product for a different item, please contact our customer service team to discuss availability and exchange options. Exchanges are subject to product availability and may involve additional shipping charges.
5. Non-Returnable Items
5.1 Exceptions
Certain items are non-returnable, including but not limited to, plants that have been planted, custom-made products, and clearance items. These items are final sale and cannot be returned or exchanged.
6. Damaged or Defective Products
6.1 Report Issues
If you receive a damaged or defective product, please contact us immediately. Provide photos of the damaged product and packaging, along with your order number. We will assist you in resolving the issue, which may include a replacement or a full refund
